network operations center / service desk
• 24 x 7 Call Center / Service Desk Support
• Remote Triage
• Tech Support & Troubleshooting
• Network Engineering, Monitoring and Control
• System Preventative & Corrective Maintenance
• Anomoly Detection, Troubleshooting & Remediation
• Extended Maintenance, Warranty Support & RMA Management
• Tiered Warranty & Non-Warranty Support
• Spares Management
• Obsolescence Management
• Program Integrated Preventative Maintenance Powered by Production IP
• Integrated with Client Management Systems, Infrastructure & Facilities
smoke jumpers / tiger teams
• North America & International Technical Support Teams